The "Aval TeleVoice" service is available to private individuals at the following numbers:
8 800 500 50 00 (valid throughout Ukraine, free of charge)
490 88 88 (Kyiv only)
521 (for UMC mobile phone holders, free of charge)
Information sections of the service offer general and personal information
The general section includes:
commercial currency exchange rates, established by the Bank’s Head Office
NBU exchange rates
The personal information section allows you to:
find out the balance on your card account
receive a faxed card account statement on the inquiry date
Personal information is only available to those who have registered for this service. In order to register, you must receive an "Aval TeleVoice" card, which is the user ID, speak to an operator at the Call Centre, having phoned the above-mentioned numbers.
Advantages:
Easy to use.
Access to diverse banking information around the clock, free of charge.
Multi-channel communication system for servicing calls — your call will be accepted immediately.
Voice messages and instructions, which can be interrupted at any time by dialling an additional number, will help you to quickly find the required information section and the answer to your question.
The set of information blocks which are available, is being constantly expanded.
8 800 500 50 00 (valid throughout Ukraine, free of charge)
balance on card account;