Question: How much time is usually needed to obtain a bank card?
Answer: Three to ten days.
Question: Can I use my UAH card abroad?
Answer: Yes, if you have an international card. Funds from your UAH card are converted at the exchange rate of the relevant payment system as of the date when the funds are withdrawn.
Question: Can I transfer US dollars to my UAH card?
Answer: No, you must open a foreign currency card account and obtain another card.
Question: What should I do if someone purchases goods through the Internet, without my permission, using my card?
Answer: If you know about unauthorised access to you card account, you must immediately call the Bank's 24-hour Call Centre (Tel: 490-88-88), place your card on a stop-list and send information in writing to the Bank. If money has been debited from an account without the permission of the cardholder, a claim must be filed. To do this, you must fill out a relevant form and send it to us by fax for further investigation.
Question: My card is damaged. How can I replace it?
Answer: You must turn to the branch, which issued the card and exchange it for a new one, having paid the prescribed service charge.
Question: Is it possible to issue several cards against one account?
Answer: Yes, it is. You can open an additional card of another payment system under favourable terms in addition to any card issued by Raiffeisen Bank Aval, for yourself or your family members, allowing them to use money from your card account (it is possible to establish limits).
Question: Is it possible to open one more card in addition to the student’s one?
Answer: As additional card one may open any card of the same class. By that one should take into account the fact that whereas student card is opened without irreducible balance, then any other card does not include such benefits.
Question: Is it necessary to declare card Visa travel money cash passport when transporting it across a border?
Answer: When transporting card Visa travel money cash passport across a border one must declare it at the custom house. The document for declaring card is certificate by the Form ¹ 1. Certificate can be obtained in the department of the Bank. Certificates for cards acquired in "Aval" bank are registered free of charge.
